If you have a medical emergency, call 911 and tell the dispatcher about your symptoms and recent travel history.
Unless it is an emergency, stay home if you feel sick, even if your symptoms are mild. To reduce your risk of catching or spreading illness, do not go to work, school or public places, and avoid public transportation if possible.
If you feel like you need medical care, you are encouraged to call before you go to a doctor’s office or urgent care center and describe your symptoms over the phone. If symptoms are severe, you can also call 911.
Answer Questions to Determine Your Risk
When you call a health care provider, you will be asked about your risks for COVID-19. Risk factors include recent travel to certain countries or areas of the U.S., or exposure to an infected person.
You may be asked:
Follow your health care provider’s instructions
Based on your answers to these questions, your health care provider will provide instructions over the phone. You will be told if you need to be evaluated. Based on your risk for COVID-19, your health care provider may recommend that you:
Practice hand hygiene and respiratory etiquette
The possibility of having a contagious illness is concerning but doctors, nurses and other caregivers are working together with national and international agencies to identify and provide care to patients while avoiding spread of the illness in the community.
COVID-19 may be prevented by frequent, thorough hand washing, coughing into a tissue or the crook of your elbow, staying home when sick and limiting contact with people who are infected.
COVID-19 is caused by one virus. The novel 2019 coronavirus is now called severe acute respiratory syndrome coronavirus 2, or SARS-CoV-2.
Antiviral medications are currently being tested to see if they can address symptoms.
No vaccine is available at this time, though it is in progress.
Coronaviruses are a type of virus. There are many different kinds and some cause disease. A newly identified type has caused a recent outbreak of respiratory illness now called COVID-19 that started in China.
Symptoms include cough, fever and shortness of breath. COVID-19 can be severe and some cases have caused death. This new coronavirus can be spread from person to person. It is diagnosed with a laboratory test.
There is no vaccine for coronavirus. Prevention involves frequent hand-washing with soap and water, coughing into a tissue (throw away immediately) or the bend of your elbow and staying home when you are sick.
You can protect yourself from COVID-19 by taking acetic acid or steroids, or using essential oils, salt water, ethanol or other substances.
None of these recommendations protect you from getting COVID-19, and these practices may be dangerous. The best ways to protect yourself from this coronavirus, and other viruses, include:
We are committed to treating every patient who needs medical care. Our expert, well-trained clinicians regularly care for patients with severe respiratory illnesses and other infectious diseases. Our providers and staff follow best practices, using recommended tools and techniques to protect themselves, including the use of personal protective equipment (PPE).
We are closely monitoring updates from the World Health Organization (WHO), the infection rate from the Centers for Disease Control and Prevention (CDC), and other tracking tools.
We will rely on our emergency management plan and practices to care for suspected and confirmed cases of COVID-19.
For the protection of our patients, visitors, and non-employees, our plan includes screening patients and guests. Depending on the status of the spread of the disease in the community, we may limit the number of hospital entrances in order to stage for respiratory screenings. We may also choose to restrict visitors for the protection of our patients and staff. These decisions will be announced through signage and other notices.
We are also screening employees who have symptoms, have traveled by sea or air, or who have household members who have recently traveled internationally or domestically by sea or air.
We care for infected patients in isolated areas of the hospital. Access to these areas is limited to a small group of staff who only care for patients in that area. The materials used to care for infected patients are isolated and handled using the most current infection-control practices.
For the safety of all, our environmental care staff uses evidence-based disinfection procedures and products. We are confident patients entering our facility for inpatient or outpatient care are safe.
We understand the public’s high level of concern and are committed to protecting our patients’ privacy.