Patients have the ability to conduct video visits with our primary care and specialty providers using the methods below:
We encourage all patients to sign up for Pascack MyChart. It is our online platform that gives you access to all your health information securely and safely. Through MyChart, you can:
To sign up for a Pascack MyChart account, click here. An activation code will be sent to you to complete the process. Once your profile is activated, you can schedule a video visit by going to Visits > Schedule an Appointment.
For help signing up for MyChart, or to schedule an appointment over the phone, call the physician's office directly.
You can call the physician's office directly to schedule a video visit using a third-party platform.
Log in as instructed by the provider’s office 5-10 minutes prior to your appointment time to complete check-in. During check-in, you will confirm your personal information, payments, medications, allergies, health issues, travel history and answer questions.
Prior to the video visit, you will pay your copay. Similar to an in-person appointment, the cost for video visits with your provider depends on your insurance. Some plans have waived the copay or reduced your cost for virtual video visits.
Once check-in is complete, you are ready your video visit. Like an in-person visit, you may experience a short wait until the provider joins.
Language translation and sign interpretation is available if requested for video visits. The interpreter will receive a link or a phone number and be able to join the patient at the time of the appointment.